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U.S. Department of Justice
US
Posted: Dec 17, 2019
Last activity: Dec 17, 2019
Last activity: 17 Dec 2019 21:07 EST
Case does not show up in the Work Queue ( WB) based when Operator login , who has the role to access.
cases does not show up in the work queue to the some of the users vs other users, but in reality number of cases routed to the specific Queue.
Did any one come across, this kind of issue?
Posted: 3 years ago
Pegasystems Inc.
US
https://collaborate.pega.com/question/associating-work-queue-access-role
Can you run the use case and collect the tracer log? In the tracer log, you will find out the SQL query and check if the query returns the correct number. You can also compare the working users tracer and nonworking users tracer and notice the differences.