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Question

 Richa Gulati (ri177)
Tata Consultancy Services

Tata Consultancy Services
GB
ri177 Member since 2009 10 posts
Tata Consultancy Services
Posted: Jan 29, 2019
Last activity: Mar 11, 2019
Posted: 29 Jan 2019 7:31 EST
Last activity: 11 Mar 2019 10:13 EDT
Closed

Case Assignment/Processing by a robot in a workflow?

How do we determine that a case is assigned to a robot or being processed by a robot in a workflow?

***Edited by Moderator Marissa to update platform capability tags****

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Pega Platform
Case Management
Robotic Process Automation

Posted: 5 years ago
Posted: 13 Feb 2019 11:33 EST
Richa Gulati (ri177)
Tata Consultancy Services

Tata Consultancy Services
GB

Is there a way business can make out whether the assignment is being handled by a manual user or a VM?

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Posted: 5 years ago
Posted: 13 Feb 2019 11:59 EST
Mitchell Vega (Mitchell)
PEGA
Associate Product Manager, Robotics Engine
Pegasystems Inc.
US

Well, the operator has a checkbox indicating if the operator is a robot or not. Is that what you are looking for?

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Posted: 5 years ago
Posted: 18 Feb 2019 5:06 EST
Richa Gulati (ri177)
Tata Consultancy Services

Tata Consultancy Services
GB

Hi Mitchell, 

No i was asking in a workflow, how do we determine if at any stage if the case is being processed by a robot or a manual user?

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Posted: 5 years ago
Posted: 6 Mar 2019 13:38 EST
Mitchell Vega (Mitchell)
PEGA
Associate Product Manager, Robotics Engine
Pegasystems Inc.
US

I don't know enough about the platform side. Maybe you can tell based on the current workbasket that the case is located in.

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