Question
CGI
CGI
IN
CGI
Posted: Nov 14, 2017
Last activity: Nov 16, 2017
Last activity: 16 Nov 2017 8:21 EST
Closed
Solved
How robot process cases from 2 workbaskets belongs to 2 wrokgroup
As we can only specify one workgroup at a time in the commonConfig. In a single application, we have routed cases to robot queue(s) i.e. AccountWB1 and AccountWB2. If we have 2 workbasket i.e. AccountWB1 in workgroup AccountWG and AccountWB2 in workgroup AcctWG. How can robot process cases from both workbaskets? What is the business solution(s)?
***Edited by Moderator Marissa to update categories***
Accepted Solution
Posted: 7 years ago
MOD
Pegasystems Inc.
US
A bot can only be assigned to a single workgroup. If you want one bot to process two workbaskets, they must be in the same workgroup. Additionally, your deployment package assigned to that workgroup must have the code to service all workbaskets in that workgroup.