Question
Accenture
CN
Last activity: 12 Feb 2024 9:55 EST
Can't upload file which file name included japanese characters
Hi Eveyone,
Hi, I am confronting trouble that PDF files which our client give a file name in a particular Japanese word cannot be upload with Pega OOTB rules [pyCaseRelatedContent]
Attachment show that when I click [Select files] button and select a file name in a particular Japanese word , I can't give the file.
It is Ok When I use english file name.
Can you give some suggestion on this. Thank you very very much.
Accepted Solution
Updated: 12 Feb 2024 9:55 EST
Pegasystems Inc.
GB
@chunliangl @SidhiM26 please do a PSC key word search.
Allow Kanji Characters in application
SendEmail Japanese attached filename garbled on OutLook
I found some information about a bug fixed in Pega Platform 8.7.6 Patch Resolved Issues.
BUG-811600 :Japanese filenames not supported in doAttachmentSingleCl
DownloadFromWebStorage updated to support UTF-8 text A file with Japanese characters in the name appeared to be uploaded and attached with the correct name, but when that file was downloaded the name was altered to "ACPRIMARY_0.docx" (originally a Word file). Investigation showed that the custom file upload/download functionality being used called "pega.ui.HarnessActions.doAttachmentSingleClick" for the download. This uses pzDownloadFromWebStorage, and the Content-Disposition header for this has now been updated to support UTF-8 text.
@chunliangl @SidhiM26 please do a PSC key word search.
Allow Kanji Characters in application
SendEmail Japanese attached filename garbled on OutLook
I found some information about a bug fixed in Pega Platform 8.7.6 Patch Resolved Issues.
BUG-811600 :Japanese filenames not supported in doAttachmentSingleCl
DownloadFromWebStorage updated to support UTF-8 text A file with Japanese characters in the name appeared to be uploaded and attached with the correct name, but when that file was downloaded the name was altered to "ACPRIMARY_0.docx" (originally a Word file). Investigation showed that the custom file upload/download functionality being used called "pega.ui.HarnessActions.doAttachmentSingleClick" for the download. This uses pzDownloadFromWebStorage, and the Content-Disposition header for this has now been updated to support UTF-8 text.
Please can you test your issue with the latest patch?
Also I see that @chunliangl logged INC-A29834 on Christmas Day last year.
The solution was provided by our support team:
Make sure that the issue is due to a problem where tomcat.service JVM environment is not set properly. Recommend use the command line based start up script to use. eg set -Dfile.encoding=utf8.
In case Linux service type, recommend to use /usr/tomcat/bin/start.sh and shutdown.sh and set -Dfile.encoding=true onto setenv.sh.
Otherwise, set all environment values simulatenous of command line execution.
Infosys
IN
Hi @chunliangl, I am facing the same issue. did you find any solution for this?
Accepted Solution
Updated: 12 Feb 2024 9:55 EST
Pegasystems Inc.
GB
@chunliangl @SidhiM26 please do a PSC key word search.
Allow Kanji Characters in application
SendEmail Japanese attached filename garbled on OutLook
I found some information about a bug fixed in Pega Platform 8.7.6 Patch Resolved Issues.
BUG-811600 :Japanese filenames not supported in doAttachmentSingleCl
DownloadFromWebStorage updated to support UTF-8 text A file with Japanese characters in the name appeared to be uploaded and attached with the correct name, but when that file was downloaded the name was altered to "ACPRIMARY_0.docx" (originally a Word file). Investigation showed that the custom file upload/download functionality being used called "pega.ui.HarnessActions.doAttachmentSingleClick" for the download. This uses pzDownloadFromWebStorage, and the Content-Disposition header for this has now been updated to support UTF-8 text.
@chunliangl @SidhiM26 please do a PSC key word search.
Allow Kanji Characters in application
SendEmail Japanese attached filename garbled on OutLook
I found some information about a bug fixed in Pega Platform 8.7.6 Patch Resolved Issues.
BUG-811600 :Japanese filenames not supported in doAttachmentSingleCl
DownloadFromWebStorage updated to support UTF-8 text A file with Japanese characters in the name appeared to be uploaded and attached with the correct name, but when that file was downloaded the name was altered to "ACPRIMARY_0.docx" (originally a Word file). Investigation showed that the custom file upload/download functionality being used called "pega.ui.HarnessActions.doAttachmentSingleClick" for the download. This uses pzDownloadFromWebStorage, and the Content-Disposition header for this has now been updated to support UTF-8 text.
Please can you test your issue with the latest patch?
Also I see that @chunliangl logged INC-A29834 on Christmas Day last year.
The solution was provided by our support team:
Make sure that the issue is due to a problem where tomcat.service JVM environment is not set properly. Recommend use the command line based start up script to use. eg set -Dfile.encoding=utf8.
In case Linux service type, recommend to use /usr/tomcat/bin/start.sh and shutdown.sh and set -Dfile.encoding=true onto setenv.sh.
Otherwise, set all environment values simulatenous of command line execution.