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Question

 Aakash Talreja (Aakash@13)
Personal

Personal
IN
Aakash@13 Member since 2017 10 posts
Personal
Posted: Sep 22, 2017
Last activity: Oct 6, 2017
Posted: 22 Sep 2017 3:29 EDT
Last activity: 6 Oct 2017 6:41 EDT
Closed
Solved

Cannot send automatic emails for sla

Hii,

My requirement is to send emails for SLA i have configured for goals and Deadline,I have set the on property and some actions and used send email smart shape in that have used correspondence and i have configured the email wizard that is also properly working showing success on testing,now when creating a case i can see there is email attachment,but i am not able to send the mail,in mail that its showing some smtp authentication error,i have also turned on the less security for apps.

Error is:-com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Authentication required

Any suggestions are welcomed,Thanks in advance.

Regards,

Aakash Talreja

***Moderator Edit: Vidyaranjan | Updated Categories***

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Case Management

Posted: 7 years ago
Posted: 22 Sep 2017 6:45 EDT
Harsha Vardhan Paruchuri (Harsha Paruchuri)
Incessant Technologies

Incessant Technologies
GB

Hi,

Have you created the email account with your work pool name? If not PEGA will try to send the email from default email account. Check in the log files to see with which email id it is trying to send the mail.

Also it is better to check the SMTP and SSL configurations once.

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