Question
Citigroup Inc
CA
Last activity: 27 Jul 2022 12:03 EDT
Cancelling of data- classes started by System, indexing is blocked until the end of the operation.
This message 'Cancelling of data- classes started by System, indexing is blocked until the end of the operation.' is appearing in the search landing page from last 24 hrs and click on cancel button its still appearing . This is in PEGA Version 8.6.1.
Please provide with a solution so that the Cancel Re-Index initiated will be successful.
Cigna - EverNorth
US
@AnshumanM1959 - we are also seeing the same issue on 8.6.2
Macif
FR
Citigroup Inc
CA
@AwenB207 : No issue not fixed for me completely. But i found issues with our stream nodes and it could link with search transactions. so we restarted stream and search nodes then message disappears . I am looking for a permanent fix of this issue.
Pegasystems Inc.
GB
@AnshumanM1959was this issue resolved?
@AwenB207 this type of issue can occur if there is manual intervention occurring at the DB level at the time of the indexing. Re-index of data, work and rules will have onc row in Log-Cluster-FTSIndex class instances. The re-index process can get affected because of possible manual deletion of rows in DB tables and the re-index instances status will then go into CancelInProgress and get stuck in that status.
You will need to check your logs.
Workarounds involve deleting the rows in Log-Cluster-FTSIndex class instances which have status CancelInProgress . Then performed the re-index.
You may need to do a Db restart and cleare the space from Db.
If you need further help I would suggest that you log a support incident for these issues. Please provide the INC reference here so that we can help track progress.
Macif
FR
Hi many thanks for this answer, I allready planned a maintenance to do the Reindex part because we only are using the Rules Index on our Historical Pega Platform but after the upgrade to 8.6.3 all Index has been activated (known behavior) and a cancel has been manually triggered but unfortunately never finished or updated in the DB.