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Question

 SUBHAJIT CHATTOPADHYAY (SubhajitChattopadhyay)
Tech Mahindra
Lead System Architect and Lead Decisioning Architect
Tech Mahindra
AU
SubhajitChattopadhyay Member since 2022 39 posts
Tech Mahindra
Posted: Nov 29, 2017
Last activity: Nov 30, 2017
Posted: 29 Nov 2017 17:50 EST
Last activity: 30 Nov 2017 17:29 EST
Closed
Solved

Can we clear the cache in our application server if we host our application in Pega Cloud 2.1

Hi,

If we have our application deployed in cloud, is there a way other than creating a SR to the support team to clear the cache from the App Server rather than clearing the Pega Cache from SMA?

Regards,

Subhajit

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System Administration
Cloud Services

Accepted Solution

Posted: 6 years ago
Posted: 30 Nov 2017 4:54 EST
Jeevan Edakkunnath Mana (Jeevan_GCS) Principal Systems Engineer - Cloud
Pegasystems Inc.
IN

Hi Subhajith,

For Production environment you may need to raise an Service Request (SR) through the My Support Portal for the clear cache restart . We are not giving the self service through MSP for production environment.

Thanks 

Jeevan

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Posted: 7 years ago
Updated: 7 years ago
Posted: 30 Nov 2017 0:48 EST
Updated: 30 Nov 2017 0:47 EST
Jeevan Edakkunnath Mana (Jeevan_GCS) Principal Systems Engineer - Cloud
Pegasystems Inc.
IN

Hi,

For lower environments, customer would be given access to do a clear cache restart through the MSP (My Support Portal )  as a self service . For this , there is no SR needs to be  raised from customer end.

Thanks,

Jeevan

 

 

 

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Posted: 6 years ago
Updated: 6 years ago
Posted: 30 Nov 2017 2:16 EST
Updated: 30 Nov 2017 2:17 EST
SUBHAJIT CHATTOPADHYAY (SubhajitChattopadhyay)
Tech Mahindra
Lead System Architect and Lead Decisioning Architect
Tech Mahindra
AU

Thanks Jeevan.

Could you please let me know what would be the procedure for higher environments like production?

Regards,

Subhajit

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Accepted Solution

Posted: 6 years ago
Posted: 30 Nov 2017 4:54 EST
Jeevan Edakkunnath Mana (Jeevan_GCS) Principal Systems Engineer - Cloud
Pegasystems Inc.
IN

Hi Subhajith,

For Production environment you may need to raise an Service Request (SR) through the My Support Portal for the clear cache restart . We are not giving the self service through MSP for production environment.

Thanks 

Jeevan

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