Can Voice AI be used to rate CSR's skills?

Question

GAGARWAL-1

Member since 2010

Aaseya

Posted: 21 hours 39 minutes ago

Last activity: 21 hours 39 minutes ago

Posted: 27 Feb 2025 7:17 EST
Last activity: 27 Feb 2025 7:17 EST

Hi all,

I have a question on Voice AI. Can we use Voice AI to rate CSR's skills like prononciations, and provide feedback for CSR?

Thanks

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