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Question

 Kiran Kumar Boggarapu (KiranKumar Boggarapu)
Wipro
Solution Architect
Wipro
GB
KiranKumar Boggarapu Member since 2010 10 posts
Wipro
Posted: May 16, 2019
Last activity: May 16, 2019
Posted: 16 May 2019 7:57 EDT
Last activity: 16 May 2019 9:47 EDT
Closed

Can an assignment have multiple skills?

Hi,

I have a requirement having one assignment with multiple skills. if any of one skill within the multiple skills is available with the logged in operator then GetNextWork should pick the assignment.

Assign-Workbasket also should show the case id for the assignment having anyone skill from the multiple skills.

no screenshot available

Please share some thoughts / design around this. Thanks in advance

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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