Question
Wipro
IN
Last activity: 16 May 2019 9:47 EDT
Can an assignment have multiple skills?
Hi,
I have a requirement having one assignment with multiple skills. if any of one skill within the multiple skills is available with the logged in operator then GetNextWork should pick the assignment.
Assign-Workbasket also should show the case id for the assignment having anyone skill from the multiple skills.
no screenshot available
Please share some thoughts / design around this. Thanks in advance
***Moderator Edit-Vidyaranjan: Updated Platform Capability***