Campaign should be wrapup once all the sms leaves the temporary table for a particular campaign
Hello,
Our requirement is that campaign should be in wrapUp status when all the sms leaves the temporary table MKT_DATA_CORR_SMS for a particular campaign.
Can you please give some idea how to start with this enhancement.
Pegasystems Inc.
US
Hi,
Can you please explain more why you need such a requirement ? What business drivers are this for ? Generally an outbound run can have interactions with multiple channels like sms, email, push notifications etc and we could also have wait processing in offer/action flows which can do follow-up email, sms communications back to the customer.
So by design an individual channel delivery like sms completion does not always mean a outbound run is over. Is it more to see if the SMS's were really delivery as a reporting need from the outbound run work object ?
TCS
AE
It seems, it is a business requirement that they want the campaign to get wrap up once all the SMS leave the temporary table.
So they wanted to know if it is possible or not in Pega.
If it is possible then can you please guide us on the same.
Pegasystems Inc.
US
@TaniyaD3 , it is not possible to change this behavior. As Sriram responded above, the run remains un running until all actions are complete. If your actions do not have wait shapes, they should go to a complete stage, of each action, immediately and then your run will also go into wrap up. Again, this is by design and can't be changed.