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Question

 Shi Hui Toh (ShiHuiT3)
Accenture
SG
ShiHuiT3 Member since 2014 4 posts
Posted: Dec 6, 2017
Last activity: Jan 29, 2018
Posted: 6 Dec 2017 2:22 EST
Last activity: 29 Jan 2018 6:08 EST
Closed
Solved

Campaign run failed

Have designed a SMS outbound campaign - a simple direct flow to trigger SMS to the segment audience. The run failed, and no specific reason was given. When checking "fixed correspondence" tab, saw the error desc: "** Caught javax.mail.SendFailedException: Invalid Addresses".

I'm not sure why it is referencing email, when the campaign run treatment is SMS. Is my campaign run failing got to do with the SMS settings?

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Dev/Designer Studio
Support Case Created

Posted: 7 years ago
Posted: 8 Dec 2017 1:35 EST
Sibani Saidarsini (Sibani_GCS)
PEGA
Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
IN

Hello,

Could you please check  whether  Test Connectivity in SMS landing Page is successful or not.

And could you please attach PegaRules log for this issue.

 

Thanks 

Sibani Saidarsini

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Posted: 7 years ago
Posted: 25 Jan 2018 5:38 EST
Sibani Saidarsini (Sibani_GCS)
PEGA
Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
IN

Ohk.

Could you please attach the logs and create Support request to investigate further the issue.

Regards

Sibani Saidarsini

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Posted: 7 years ago
Posted: 25 Jan 2018 7:22 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi SH,

Please let us know the SR ID once created. We will continue to track it and will follow-up this discussion with the resolution.

Thank you,

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