Question
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Flex
Flex
IN
Flex
Posted: Aug 13, 2018
Last activity: Aug 14, 2018
Last activity: 14 Aug 2018 16:05 EDT
Closed
BOT not picking case as per FIFO
The cases are created as per the inputs given, but BOT is not picking up as per FIFO basis but rather in random. Is there any setting for this in Case Manager.
***Moderator Edit-Vidyaranjan: Updated Platform Capability***