Question
Australia & New Zealand Banking Group Limited
AU
Last activity: 9 Jan 2025 10:09 EST
Best practice - Case content task component or Hierarchal table?
I need to view assignments (priority), sub cases and resolved child cases (Parent and relative Child cases) in the 'Case screen/Case content' UI.
In Retail lending manager Pega 7 and Product Application Pega 7 the app utilise the Case contents (table) that shows Cases and Open assignments (in hierarchical order) . In Pega 8 What's best practice should we use old (legacy) hierarchical table for Case contents ?
Problem statement: The Task components displays (RDL) a list of assignments and subcases for the current work object. However, it doesn't display the resolved child cases and Hierarchal list view unless we customise. (see Child cases listed in parent cases)
Can you answer these Q's" - Whats feasible and best practice?Task component or Hierarchal table ? future proof? - What are the Pros/Cons of Case content Hierarchal table vs Task Component ? - Can we leverage Child cases listed in parent cases https://docs.pega.com/bundle/platform-23/page/platform/release-notes/whats-new-journey/wnj-cm-child-cases-parent-case-view.html?workflow=platform-i23-whats-new - How do we display Resolved child cases in task component?
I need to view assignments (priority), sub cases and resolved child cases (Parent and relative Child cases) in the 'Case screen/Case content' UI.
In Retail lending manager Pega 7 and Product Application Pega 7 the app utilise the Case contents (table) that shows Cases and Open assignments (in hierarchical order) . In Pega 8 What's best practice should we use old (legacy) hierarchical table for Case contents ?
Problem statement: The Task components displays (RDL) a list of assignments and subcases for the current work object. However, it doesn't display the resolved child cases and Hierarchal list view unless we customise. (see Child cases listed in parent cases)
Can you answer these Q's" - Whats feasible and best practice?Task component or Hierarchal table ? future proof? - What are the Pros/Cons of Case content Hierarchal table vs Task Component ? - Can we leverage Child cases listed in parent cases https://docs.pega.com/bundle/platform-23/page/platform/release-notes/whats-new-journey/wnj-cm-child-cases-parent-case-view.html?workflow=platform-i23-whats-new - How do we display Resolved child cases in task component?
Note: The OOTB section has legacy markup checked, which mean its not optimized. Will this be supported by product team in future ?
Accepted Solution
Updated: 9 Jan 2025 10:09 EST
Pegasystems Inc.
GB
@Michaelw1090 this is quite an in-depth question. Below some information obtained by our GenAI documentation and forum search:
- The Task Component is the best practice and future-proof.
- Task Component is modern and customizable but requires customization for resolved child cases. Hierarchical Table is legacy and not recommended.
- leverage the new feature to list child cases in the parent case view.
- . Customization is needed to display resolved child cases in the Task Component. Legacy markup is not optimized and may not be supported in the future.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
What's new in Case Management > Child Cases list in the parent Case View
Best practices for managing interactions between parent and child Cases