Question
Evoke Technologies
IN
Last activity: 16 Oct 2018 12:03 EDT
Back to Back Navigation in Parent and Child Case
Hi,
Here is my requirement when I Resolve my child case which is invoked from a flow in parent case I would like to return to the parent case.but currently it is closing all the Parent case(s).how can I archive this.
Thanks in advance,
Jaya
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Accepted Solution
Evoke Technologies
IN
Hi Everyone,
As platform is not supporting to navigate from child case to the Top Case(Grand Parent case) directly. In our scenario Service task is a child case of the interaction and the service task is having another child case .... the Create case is the lase shape in the Service task case.. So ,the Work around for this is We placed a Dummy Assignment after the child case creation in the flow. and we enabled the back to back processing in that flow action and this flow action is auto submit.So Now we are able to navigate back to the Top Case. But we will have a small(1-2 secs) gap when the interaction screen is refreshing.
Accepted Solution
Evoke Technologies
IN
Hi Everyone,
As platform is not supporting to navigate from child case to the Top Case(Grand Parent case) directly. In our scenario Service task is a child case of the interaction and the service task is having another child case .... the Create case is the lase shape in the Service task case.. So ,the Work around for this is We placed a Dummy Assignment after the child case creation in the flow. and we enabled the back to back processing in that flow action and this flow action is auto submit.So Now we are able to navigate back to the Top Case. But we will have a small(1-2 secs) gap when the interaction screen is refreshing.