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Question

 Vincenzo Perrone (Vicio.Pi)
Accenture
Associate Manager
Accenture
IT
Vicio.Pi Member since 2016 20 posts
Accenture
Posted: Jul 15, 2019
Last activity: Jul 16, 2019
Posted: 15 Jul 2019 9:50 EDT
Last activity: 16 Jul 2019 8:33 EDT
Closed

Avoid request for credentials in Custom Mobile APP

Hi all,

we are using a Custom Mobile APP for Field Service workers, in order to enable them to work in mobility.

By the way, even avoiding the app to go in background and being killed from Android (we referenced the article https://community.pega.com/knowledgebase/preventing-custom-mobile-apps-being-closed-android ) as far as the user goes offline, reopening or simply refreshing the harness forces the operator to fill again his credentials.

Is there a way to avoid this behaviour?

Even articles i have not found yet.

Thank you in advance,

Vince

***Edited by Moderator Marissa to update platform capability tags****

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Pega Platform
Mobile

Posted: 5 years ago
Posted: 15 Jul 2019 10:24 EDT
Mateusz Pedzierski (Mateusz)
PEGA
Director of Product Management, User Experiences
Pegasystems Inc.
PL

Hello,

Yes, most likely this can be avoided but the solution depends on Pega and Mobile Client versions you're using. Please contact Pega Global Customer Support for recommendation. 

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Posted: 5 years ago
Posted: 16 Jul 2019 8:33 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello,

Please mention the URL to this post while logging in an SR with teh Pega Global Client Support team. Let us know the SR# back here so that we can contnue to track it.

Regards,

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