Question
Automating operator id creation based on the requests received from Service now.
Hi, Is there anyway to automate the operator id creation/termination based on the request we receive from Service now.(SNOW).
***Edited by Moderator Marije to add Capability tags***
There is no OOTB way to create operators via the Pega API.
You would need to create your own webservice to enable this.
Please see this thread for details on how to do that - https://support.pega.com/question/create-new-operator-id-through-pega-api-web-service
There are many OOTB activities that can be used as is, or as a reference for how to generate an Operator ID record such as the activity: CreateOperator
The model operator approach is recommended, this is where you have a pre-configured operator defined for your Org/Div/Unit and make a copy of this when creating new operators, just changing the name and contact detail as required.
I would caution that you should review this approach with your security team, as being able to create operators via a webservice is a potential security risk.
The Pega API does have an existing method for disabling existing operators.