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Question

 Sam mk (Sam27)
CBA

CBA
AU
Sam27 Member since 2019 144 posts
CBA
Posted: Jul 7, 2020
Last activity: Jul 10, 2020
Posted: 7 Jul 2020 23:22 EDT
Last activity: 10 Jul 2020 11:04 EDT
Closed
Solved

Auto launch happening twice with the different cases ID

I got a scenario where I auto-launch a case on Interaction. The problem is when I open up the same interaction again from the worklist. Auto launch happening twice with the different cases ID. Can anyone suggest how to stop it?

***Edited by Moderator: Pallavi to update platform capability tags***  

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Pega Platform
Case Management

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 8 Jul 2020 23:26 EDT
Updated: 10 Jul 2020 11:04 EDT
Praveen Palagani (palas3)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Sam,

What is the Pega Customer service and Pega platform version?

If the Pega platform version is 7.2 and Customer service version is 7.21 there is a hotfix (Hfix-49884) available. If you are using the combination of Pega platform (7.4) /Pega customer service (7.4) then the Hfix-55230 is available for this issue.

If the hotfixes are installed at your end please check whether RULE-OBJ-ACTIVITY RULE-PEGACA-INTENT-TASK CPMEVALUATEINTENTTASK ,  RULE-OBJ-REPORT-DEFINITION PEGACA-WORK CPMGETRELATEDSERVICEITEMSDETAILS was customized at your end

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