Question
HCLTECH
IN
Last activity: 13 Dec 2017 1:06 EST
Assignment Processing Error -Unable to open an instance using the given inputs: ASSIGN-WORKLIST SAMPLE-WORK A-1!PROCESSSTEP
I'm getting this error in production but we are not replicating this error in lower environments.
Can someone please help me how to resolve this error in production environment.
***Updated by moderator: Lochan to add Categories***
Pegasystems Inc.
IN
Hi Murugeswari,
This error means that the instance of ASSIGN-WORKLIST SAMPLE-WORK A-1!PROCESSSTEP doesnot exist in DB.
You are trying to access a Assignment which must exist in pc_assign_worklist table for this to work
Please check if pc_assign_workbasket or pc_assign_worklist contains this record.
If workbasket has this assignment that means assignment was transferred to workbasket.
If record doesnot exist in both the table then, it would have been resolved already.
Regards,
Ujjwal
HCLTECH
IN
Thanks for the reply...
I have verified in both the table.The records were exist only in pc_assign_workbasket not in pc_assign_worklist.
But case has been transfered to particular worklist ,when user click on process step getting this error.
This case is not resolved yet as it is a new case.
How could I get it resolved it?
Pegasystems Inc.
IN
HCLTECH
IN
It seems assigned to particular worklist only
If I ask them to reassign workbasket will it work for him?
It seems assigned to particular worklist only
If I ask them to reassign workbasket will it work for him?
|
06/12/17 10:11 AM
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Reassigned assignment ' Process Step(Reassigned) ' to Robert
|
Pegasystems Inc.
IN
Hi Murgeswari,
If this is the final audit logs, it should work now without assigning it to workBasket.
I believe when you tried to process this earlier assignment was in workbasket of someone.
Thanks,
Ujjwal
HCLTECH
IN
Hi Ujjawal,
Still not working getting the same error.
I have verified the pc_assign_worklist now...there is no record related to this case.
Thanks much and appreciate your help!!
Pegasystems Inc.
IN
Hi Murugeswari,
- Can you please tell me a little more about your scenario.
- Is it being done by SLA agent or manually.
- Can you trace this scenario with DB settings selected on Tracer.
- Tracer would show you the query that is being fired.
- Once you have the query try that on DB and also send it over here for me to check once:)
Lets solve this !!
Thanks,
Ujjwal
HCLTECH
IN
Hi Ujjwal,
->The scenario is manager has transferred the case to particular operator (worklist) or workbasket.In this case manager has assigned the case to worklist
Transfer assignments are done by manual only.
->DB query is :select pzPVStream , pxCommitDateTime from pegaSchema.pc_assign_worklist where pzInsKey = ?
and executed on DB but no records are retrived.
Please let me know if information are sufficient to check
Thanks,
Murugeswari R
Pegasystems Inc.
IN
Hi Murugeswari,
You can see value for pzInsKey = ? as well in tracer is db sqlInsert line
After you form the complete query, run it on db to check why it doesnot retrieves value.
Thanks,
Ujjwal
Pegasystems Inc.
IN
If it doesnot return any record means there is no such record in worklist table and it is bound to fail.
It means that you searching for something that doesnot exists.
Thanks,
Ujjwal
HCLTECH
IN
but case is assigned to worklist only then how could records are not available in pc_assign_worklist.
then why i'm getting this error.Is there any other reason?
Pegasystems Inc.
IN
No it would not happen generally
Can you post results against this query
select pzInsKey from pc_assign_worklist where pzInsKey like '%A-1%PROCESSSTEP%'
Please be cautious about the spelling and lower/upper case while quering.
Thanks,
Ujjwal
Accenture Australia
AU
Hi Murugeswari,
Adding to ujjwal, Even we have an assignment in the work basket, the flow should contain the information regarding the workbasket not the worklist,(pxRouteTo). When the user tries to access the case the information should update with certain properties who is accessing the case. If still you are facing a problem try to reassign the flow to work basket.
Thanks