Question
Cognizant
ES
Last activity: 24 Feb 2020 10:03 EST
Application version for active work objects
Work object tables have the application as well as application version as columns. What happens with the active cases at the time I deploy a new application version in Production changing the application version as well as the application stack?
My line of thinking is that for background processes, it will still honor the application version that the case belongs, but for human tasks the rule resolution will rely on the access group of the user ( to which application version it is pointing).
Am I correct?
My idea is to avoid new changes to take effect on old but active work objects.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
I think even for the background processes, it will take the new ruleset version. We can circumstance rules to pick the older version of rules for inflight cases.
Cognizant
ES
I believe you are correct. The only exception in this case would be the standard agents. They will use the access group of the user who executed the last action (put on the agent queue).
Capgemini
FR
Hi,
Yes standard agents will use access group of users, but do you really change access groups when deploying a new version ? this is a really complicated process, don't you simply change the application version in the access group ?
In that case even standard agents would pick up the new version.