Question
Cognizant Technology Solutions
SE
Last activity: 23 Apr 2020 5:09 EDT
Anyone "on-premise" upgraded to Pega 8.4 recently ? what are the challenges faced by your organization ?
Your organization recently "on-premise" upgraded to Pega 8.4 ? Do you use Pega Customer service, Sales automation or marketing ?
Kindly share your experience of the upgrade process.
***Edited by Moderator Marissa to update Platform Capability tags****
Morgan Stanley
IN
Hi,
We upgraded a handlful of application to 8.4 and faced no issues whatsoever.
However, that being said, we did step up upgrade from 7.x to 8.1 to 8.3 to 8.4
For upgrades from 8.x to 8.4, no issues were faced at all. However, if you planning from a 7.x version, be ready to scale up and re-design the infra stack.
Cognizant Technology Solutions
SE
Hi Sudip
Thanks for your response, it will be helpful if you can provide more details.
1. Your Pega implementation consisted of Customer service, Sales automation or marketing packages ?
2. Do you remember how many SR was raised ?