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Question

 shaik shafi (Shafi Shaik)
Tata Consultancy Services
Team Lead
Tata Consultancy Services
IN
Shafi Shaik Member since 2021 2 posts
Tata Consultancy Services
Posted: Oct 23, 2017
Last activity: Oct 23, 2017
Posted: 23 Oct 2017 9:41 EDT
Last activity: 23 Oct 2017 10:49 EDT
Closed

Agent scheduling when rule set is locked

1.How to handle scheduling when agent is in locked rule set

***Edited by Moderator Marissa to move from Pega Buzz to Product Support Community; update categories***

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Case Management
System Administration

Posted: 7 years ago
Posted: 23 Oct 2017 9:50 EDT
Chetan Shrivastava (ChetanS7079)
SopraSteria

SopraSteria
FR

Agents are scheduled using Agent Schedulers ( Data instances) which are not associated with any ruleset, hence no impact even if all the rulesets are locked.

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