Question
U.S. Army
US
Last activity: 3 Mar 2025 7:43 EST
Access to Pega Diagnostic Cenetr (PDC)
When trying to access Pega Diagnostic Center, I get an error Cannot Login to PDC (see attached screenshot for full error text). Please advise how I can get access. Thank you.
Accepted Solution
Updated: 3 Mar 2025 7:43 EST
Pegasystems Inc.
GB
@RomanD17268654 as @SohamM95 correctly pointed out, you need to connect with one of your support admins as listed in MSP.
The error you included in your question answers your question by pointing you to the MSP FAQ.
By doing a quick search on the Pega Support Center you can also find the 'Access Pega Diagnostic Center (PDC)' landing page.
There you can see details about the requirement of Account affiliation with MSP, as well as Browse Documentation , including requirements for Logging in to Pega Diagnostic Center
@RomanD17268654 as @SohamM95 correctly pointed out, you need to connect with one of your support admins as listed in MSP.
The error you included in your question answers your question by pointing you to the MSP FAQ.
By doing a quick search on the Pega Support Center you can also find the 'Access Pega Diagnostic Center (PDC)' landing page.
There you can see details about the requirement of Account affiliation with MSP, as well as Browse Documentation , including requirements for Logging in to Pega Diagnostic Center
to access PDC you need:
- a valid community account ‘linked to your organization’.
For more information, see ‘About My Pega > My Organization’
This contains the clearest description on what constitutes a valid community account.
- A designated administrator who manages your community account in your organization.
For more information, see Understanding Support user roles.
Maantic Inc
IN
You need to connect with one of your support admins as listed in MSP. They need to assign your ID to atleast a cloud specific role. You can get more details on the roles here.
Accepted Solution
Updated: 3 Mar 2025 7:43 EST
Pegasystems Inc.
GB
@RomanD17268654 as @SohamM95 correctly pointed out, you need to connect with one of your support admins as listed in MSP.
The error you included in your question answers your question by pointing you to the MSP FAQ.
By doing a quick search on the Pega Support Center you can also find the 'Access Pega Diagnostic Center (PDC)' landing page.
There you can see details about the requirement of Account affiliation with MSP, as well as Browse Documentation , including requirements for Logging in to Pega Diagnostic Center
@RomanD17268654 as @SohamM95 correctly pointed out, you need to connect with one of your support admins as listed in MSP.
The error you included in your question answers your question by pointing you to the MSP FAQ.
By doing a quick search on the Pega Support Center you can also find the 'Access Pega Diagnostic Center (PDC)' landing page.
There you can see details about the requirement of Account affiliation with MSP, as well as Browse Documentation , including requirements for Logging in to Pega Diagnostic Center
to access PDC you need:
- a valid community account ‘linked to your organization’.
For more information, see ‘About My Pega > My Organization’
This contains the clearest description on what constitutes a valid community account.
- A designated administrator who manages your community account in your organization.
For more information, see Understanding Support user roles.