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 Naomi Spencer (NaomiS88) Vervent Operations Manager
Vervent
US
NaomiS88 Member since 2021 2 posts
Vervent
Posted: Jan 5, 2022
Last activity: Jan 10, 2022
Posted: 5 Jan 2022 16:33 EST
Last activity: 10 Jan 2022 10:51 EST
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Solved

Ability to mass wrap up or close emails

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Ability to mass wrap up or close emails

***Edited by Moderator Marissa to add Capability tags***
Pega Platform 8.7 Agent Desktop Conversational Channels Financial Services Pega Delivery Leader
Posted: 1 year ago
Posted: 6 Jan 2022 2:12 EST
Saurabh Gupta (SaurabhG7134) Aaseya IT Services Pvt. Ltd. Principal Consultant
Aaseya IT Services Pvt. Ltd.
NL
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Hi @NaomiS88, You can create and run an activity that loops through list of cases(obtained from a report definition/Obj-Browse) and call pxForceCaseClose.

  1. Activity Step 1: Get list of cases(Use Obj-Browse or Create a custom report and call it in the activity using Call Rule-Obj-Report-Definition.pxRetrieveReportData after setting the report params.
  2. Loop on the results obtained from step 1 and call the activity pxForceCaseClose using the step page from step1.
  3. In the pxForceCaseClose pass the WorkStatus as "Resolved-Complete", commit as "true".

Hope this helps!!

Thanks,

Saurabh.

 
Posted: 1 year ago
Updated: 1 year ago
Posted: 6 Jan 2022 10:05 EST
Updated: 7 Jan 2022 16:58 EST
Naomi Spencer (NaomiS88) Vervent Operations Manager
Vervent
US
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@SaurabhG7134   I am new Pega User and have limited technology expertise.  I would need someone to walk me through how to do this.  Is this something you could help me with over screen share?

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 7 Jan 2022 2:05 EST
Updated: 10 Jan 2022 10:51 EST
Saurabh Gupta (SaurabhG7134) Aaseya IT Services Pvt. Ltd. Principal Consultant
Aaseya IT Services Pvt. Ltd.
NL
Report

Hey @NaomiS88, though I cannot screen share and show the implementation, I have created this document, attached herein, which may be helpful to you.

Please let me know if you have doubts/queries regarding this approach, I'll try to help :) 

 

Thanks,

Saurabh.

 

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