Ability to mass wrap up or close emails
Ability to mass wrap up or close emails
Accepted Solution
Updated: 10 Jan 2022 10:51 EST
ING Nederland
NL
Hey @NaomiS88, though I cannot screen share and show the implementation, I have created this document, attached herein, which may be helpful to you.
Please let me know if you have doubts/queries regarding this approach, I'll try to help :)
Thanks,
Saurabh.
ING Nederland
NL
Hi @NaomiS88, You can create and run an activity that loops through list of cases(obtained from a report definition/Obj-Browse) and call pxForceCaseClose.
- Activity Step 1: Get list of cases(Use Obj-Browse or Create a custom report and call it in the activity using Call Rule-Obj-Report-Definition.pxRetrieveReportData after setting the report params.
- Loop on the results obtained from step 1 and call the activity pxForceCaseClose using the step page from step1.
- In the pxForceCaseClose pass the WorkStatus as "Resolved-Complete", commit as "true".
Hope this helps!!
Thanks,
Saurabh.
Updated: 7 Jan 2022 16:58 EST
Vervent
US
@SaurabhG7134 I am new Pega User and have limited technology expertise. I would need someone to walk me through how to do this. Is this something you could help me with over screen share?
Accepted Solution
Updated: 10 Jan 2022 10:51 EST
ING Nederland
NL
Hey @NaomiS88, though I cannot screen share and show the implementation, I have created this document, attached herein, which may be helpful to you.
Please let me know if you have doubts/queries regarding this approach, I'll try to help :)
Thanks,
Saurabh.