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Ability to mass wrap up or close emails
Ability to mass wrap up or close emails
***Edited by Moderator Marissa to add Capability tags***
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Ability to mass wrap up or close emails
Hi @NaomiS88, You can create and run an activity that loops through list of cases(obtained from a report definition/Obj-Browse) and call pxForceCaseClose.
Hope this helps!!
Thanks,
Saurabh.
@SaurabhG7134 I am new Pega User and have limited technology expertise. I would need someone to walk me through how to do this. Is this something you could help me with over screen share?
Accepted Solution
Hey @NaomiS88, though I cannot screen share and show the implementation, I have created this document, attached herein, which may be helpful to you.
Please let me know if you have doubts/queries regarding this approach, I'll try to help :)
Thanks,
Saurabh.
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