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 Sam mk (Sam27) CBA
CBA
AU
Sam27 Member since 2019 144 posts
CBA
Posted: August 8, 2022
Last activity: August 16, 2022
Posted: 8 Aug 2022 9:04 EDT
Last activity: 16 Aug 2022 4:38 EDT

8.7 personal edition after installation not loading

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Hi all,

I installed 8.7 PE on my laptop which went well but I am getting a plane screen after login PFB. I am using the finest laptop with the best configuration. Please advise if something need to be done. Never came across such issue on any of the PE edition version except 8.7Plane screen


***Edited by Moderator Marije to add Capability tags***
Pega Platform 8.7 Installation and Deployment
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Posted: 7 months ago
Posted: 8 Aug 2022 12:38 EDT
Phil Shannon (shanp) PEGA Principal Software Engineer, EIS
Pegasystems Inc.
US
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@Sam27 

 The upper right section of your screen leads me to believe that you may be having an issue with some browser plugins, especially the red one that looks like a stop sign. 

Here is what my screen looks like with PE 8.7.0 after I login, when using the "Pega 8.7.0 login" icon to get to the login page:

Pega Personal Edition 8.7.0 welcome screen

I would check the browser plugins, try to turn off any setting that could be blocking this traffic from localhost

 

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Posted: 7 months ago
Updated: 7 months ago
Posted: 8 Aug 2022 17:54 EDT
Updated: 9 Aug 2022 0:17 EDT
Sam mk (Sam27) CBA
CBA
AU
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8.6@shanp   please elaborate on what i have to check-in settings. I tried installing 8.6 version it's working 

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Posted: 7 months ago
Posted: 9 Aug 2022 9:30 EDT
Phil Shannon (shanp) PEGA Principal Software Engineer, EIS
Pegasystems Inc.
US
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@Sam27 

I think you should check and disable the browser settings/extensions, whichever ones are shown here in your original screenshot:

browser plugins extensions

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Posted: 7 months ago
Posted: 10 Aug 2022 3:42 EDT
Sam mk (Sam27) CBA
CBA
AU
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@shanp   thanks for the response, it's an ad blocker, and no issues with 8.6. 

Any guess on the compatibility with 8.7?

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Posted: 7 months ago
Posted: 15 Aug 2022 14:09 EDT
Phil Shannon (shanp) PEGA Principal Software Engineer, EIS
Pegasystems Inc.
US
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@Sam27 

I don't have any other guesses. As my screenshot above shows, I am able to login to 8.7 PE without this issues at all. Sorry that I couldn't help out with yours.

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Posted: 7 months ago
Posted: 16 Aug 2022 1:21 EDT
Sam mk (Sam27) CBA
CBA
AU
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@shanp  No worries, I really appreciate your time. Many-thanks

 

I tried multiple  times by re-installing but seeing the same empty screen on any browser, not able to figure out the issue.

 

 

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Posted: 7 months ago
Posted: 16 Aug 2022 4:38 EDT
Marije Schillern (MarijeSchillern) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
GB
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@Sam27  Could you check your network trace?

Did you try installing on any other laptops?

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