Issue
Users experience a screen freeze that prevents them from performing actions in the application. This issue occurs on Chromium based browsers such as Google Chrome, Microsoft Edge, and so on.
Symptoms and Impact
Upon performing any action, the screen intermittently becomes unresponsive and appears to freeze. While users may still be able to scroll through the page, they are unable to interact with the application, as the UI no longer responds to clicks, selections, or any other user actions. This requires the page to be refreshed before normal functionality is restored.
Steps to reproduce
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Log into application on the Chromium based browsers (For example, Google Chrome, Microsoft Edge, and so on).
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After some usage of application, user experiences screen freeze
Solution
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Upgrade to Chromium version 153.0.8010.53 or later to resolve the issue. If upgrading is not feasible, downgrade to Chromium version 152.0.7977.65 or any lower version as a workaround.
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Use a non-Chromium based browser, for example Firefox, which does not reproduce the freeze issue.