Question
US
Last activity: 15 Feb 2026 8:07 EST
Nice CXOne CTI connectivity
hi Pega team, I am working with a project that requires Pega Nice CXOne CTI integration. could you please help me with any related limitation of the CTI connector with Nice CXOne? And, for any potential customizations, can we work with your support? Also do we need to host a seperate connector component?
Thanks,
Raza
Pegasystems Inc.
IN
@RazaJ17601175 - I’m not sure which version you are working on, but I would recommend using the OOTB NICE CxOne CTI connector in 24.2 if it’s Constellation, and 25.1 if it’s the traditional UI (UIKIT). Please let me know if you are looking for any specific details. please find doc links here - Configuring NICE CXone links Integrating NICE CXone links CTI provider-specific limitations Configuring NICE CXone links
US
@SandeepPenumadu So we are using Pega Platform 25.1.1 Constellation application and PegaCRM 25.1.1 with Constellation
can we connect to NiceCXone?
Pegasystems Inc.
IN
@PramodD17632620 Yes, we support, please follow the Pega documentation link provided above.