Question
ING
NL
Last activity: 10 Jul 2025 2:05 EDT
Recent Activity Organization Worklist items are not getting displayed properly
In the CS interaction portal
We have Red organization,for this we have 10 customers when we select this Org all the customers are displayed related to the Org at recent activity Now we have Orange org, which was changed from Orange to Red, when i click on refresh or relogin i'm not able to see any customers under the recent activity Also when we create a new worklist belongs to Red then also this is not getting displayed in Recent activity
Publicis Sapient
IN
You should check if all customers and worklist items are correctly updated to use the new organization name "Red" after changing it from "Orange." Make sure the system is not still using old values from before the change. Also, check if the lists showing recent activity are using any stored data (like data pages) that need to be refreshed. If there’s any custom setup or logic used to show recent activity, make sure it's using the updated organization name and pulling the right data.
HCA Healthcare
US
The issue may be happening because after renaming the Orange organization to Red, the system is still holding old references or mappings. First, check if the updated organization name (Red) is correctly linked to the customers and worklist items in the backend data. Then, try clearing the browser cache and doing a full re-login. Also, verify if any data pages or recent activity logic are still using the old Orange name if so, update them to use the new Red name. You may also need to refresh or reindex the recent activity section to pull the latest data. Check if the worklist assignment is pointing to the right organization and operator. If nothing works, try restarting the server or use tracer to debug how the recent activity data is being fetched. This should help solve the issue