Question
Virtusa
LK
Last activity: 30 Jan 2025 4:58 EST
Request to create clone environment infinity 24.2
Hi team,
I am unable to access MyPegaCloud portal and PegaMSP portal because of admin roles. Can you help to resolve the issue.
Accepted Solution
Updated: 30 Jan 2025 4:58 EST
Pegasystems Inc.
GB
@PIRASHATH88 Did you click on the error itself: 'Click here to know how to associate users with Pega cloud accounts'?
Did you check the MSP 'Help with MSP' FAQ page?
There is also a My Pega Cloud Frequently Asked Questions and Learning about Pega Cloud documentation.
Details on the requirements of getting affiliated to your company are outlined in the following Support Documents:
Administering Support Accounts
Understanding Support user roles
@PIRASHATH88 Did you click on the error itself: 'Click here to know how to associate users with Pega cloud accounts'?
Did you check the MSP 'Help with MSP' FAQ page?
There is also a My Pega Cloud Frequently Asked Questions and Learning about Pega Cloud documentation.
Details on the requirements of getting affiliated to your company are outlined in the following Support Documents:
Administering Support Accounts
Understanding Support user roles
Please do not post requests like this on the community as neither the moderators nor forum users can help you with your Account settings. You will need to work within your organization to set this up for you. Please contact your company's point of contact with Pega.
If you are unable to locate your company's Account Administrator after checking with your colleagues, and you do not know how to reach your Account Executive, use the 'Still have questions? Contact us form located at the bottom of the MSP FAQ page.