Frequently Asked Questions

Cloud Operations Specialist or Cloud Deployment Specialist 

The Cloud Operations Specialist and Cloud Deployment Specialist roles grant users access to My Pega Cloud. To learn more about Support user roles, see Understanding Support user roles. 

Log in to My Support Portal, click on your name in the upper right-hand corner, and select Profile to check your Pega Cloud role, account, and cloud affiliation (project and environment). 

Your Pega Cloud version is displayed in multiple places on your MPC dashboard. If you have environments on Pega Cloud 2 and Pega Cloud 3, you can switch between Pega Cloud 2 VPCs and Pega Cloud 3 Projects using the dropdown menu at the top of the page.

Contact your Support Administrator (also known as Support Contact Administrator or Account Administrator). This person will enable either the Cloud Operations Specialist role or the Cloud Deployment Specialist role for you, which are required to access My Pega Cloud. To learn more, see Understanding Support user roles. 

An Account Administrator can provide users with access to specific cloud projects and Environments. 

Pega allows granular access to Pega Cloud client Environments in My Support Portal (MSP) and My Pega Cloud (MPC), which means if you have multiple production systems, you can provide Cloud Operations Specialist users or Cloud Deployment Specialist users with specific cloud projects and environments. 

For more information about providing users with access, see Managing support contacts. 

To update your default preferences, select the User profile icon, then select Profile, then click Edit in the Account Preferences section. 

My Pega Cloud provides a connected experience for all your environments in your Pega Cloud subscription. My Pega Cloud is a one-stop control center where you can complete restarts and log downloads, view your upcoming scheduled maintenance, and participate in your update journey. 

For more information on what you can do with My Pega Cloud, see Most common self-service tasks.  

For steps to restart your environment, see Restarting your Pega Cloud environment immediately or Scheduling a Pega Cloud environment restart. For more information on restarts, see Environment restarts. 

For steps to restart a hibernated environment, see Managing hibernated environments. 

• Log in to your My Pega Cloud account. 
• In the My cloud setup tile, click View details. 
• Click on the name of the Environment for which you want to know the database storage capacity.  
• A new tab will open displaying the information. 

For more information, see Using the My cloud setup tile. 

Review our documentation on docs.pega.com. For My Pega Cloud specifically, we recommend starting with My Pega Cloud portal home layout page. 

Review the support document Understanding Support user roles.

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