Question
Capgemini
MX
Last activity: 8 Nov 2024 10:52 EST
User Availability is not working
Does anyone know how this user availability feature works, because when you enable this feature, the default user is not assigned any tasks or cases?
Tasks or cases are still assigned to the user even if this availability option is enabled
I have attached images for your reference.
Can someone help me please? thanks
Accepted Solution
Capgemini
MX
@Mohd Qizer Uddin Thanks, use this function "@checkForSubstitute(NameOperator, Primary, myStepPage, tools)" that returns the available operator or the substitute operator
Rulesstack Private Limited
IN
In the Data-Admin-Operator-ID class, there's a ootb Boolean property called pyOpAvailable. This property is used to verify operator availability. To set it to false, you can use an activity.
Thanks ,
Mohd Qizer Uddin
Accepted Solution
Capgemini
MX
@Mohd Qizer Uddin Thanks, use this function "@checkForSubstitute(NameOperator, Primary, myStepPage, tools)" that returns the available operator or the substitute operator