Pega Call Embedded UI not working in CS Constellation (AWS Connect)
Currently, I am facing an issue with Pega Call in Customer Service Constellation ('24.1.1) connecting with Amazon Connect.
I followed the guide Implementing Pega Call in Constellation and I am able to connect the interaction to Amazon Connect. After I manually log in with Amazon Connect credentials, I am getting an error in the browser console:
Refused to frame 'https://*********.my.connect.aws/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'none'".
Here are some research I have done and some of the things I did within Pega and Amazon Connect:
- In Pega environment:
* Added in the application rule a new Policy Rule, allowing all Frame-Ancestors.
* Modified DSS (http/responseHeaders) and added Content Security Policy to all (*)
- In Amazon Connect:
* Added a Third Party Application (adding the Pega URL as the Access URL and Approved Origins)
* In the Approved Origins, I added the Pega's environment URL.
Nothing seems to be working, still getting the same error.
Attached Image with the error, Pega Call seems to be connected but I am not able to get the pop up or launching the interaction immediately.