Solved
Data Type Actions
Does anyone know whether we can add user-defined actions under the "Actions" on Data Types?
***Edited by Moderator Marije to add Capability tags***
Does anyone know whether we can add user-defined actions under the "Actions" on Data Types?
Accepted Solution
Yes, that's correct.
You can configure actions to create the case from the Data type. Please find more details in the below link,
Other than "Case Create" action, can we define New User Actions?
Yes, that's correct.
Can you please let me know what are the rules that I should create if I need to implement a Custom User Action?
Otherwise a documentation which guides me through Custom User Action please?
I'm sorry, Optional action from data type allows ONLY to create the case as of now.
Thanks,
Ramesh
Okay. This is not an extension point then. Thanks for the info Ramesh.
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