Question
Sopra Steria
NL
Last activity: 16 Jul 2024 10:31 EDT
Hiding pulse en utilities tabs in the case preview
Within Constellation there is the option of previewing a case. The idea is that this is a small version of the case and that it represents same content as the full case page.
In our scenario we do not want to expose pulse and utilities to the end user. In App Studio we have removed these options. We only show the details.
As a result of above configuration there are no tabs and the utilities pane is gone. Which is great Pega takes care of that.
My expectation as per documentation is that this same behavior would reflect in the case preview. However this is not the case. I still have my pulse and utilities tab visible. They are not loading any details but there are there. This is not a desired behavoir. Is this a product defect? Or do I need to do some more configuration? If so where?
We are using Pega Infinity 23.2. The behavior is the same in a self service portal and case worker portal
***Edited by Moderator Rupashree S. to add Capability tags***
Accepted Solution
Updated: 16 Jul 2024 10:31 EDT
Pegasystems Inc.
US
@Bram Agterberg @SebastiaanH In next release, App Studio lets you tweak the Preview Panel to show only the tabs that you want.
Bpm Company
NL
@SebastiaanH Currently this configuration option is not yet available per my knowledge specific for the case preview. I would expect that it should be removed if you delete the tabs from the Full Case View in App studio. But apparantly that's not happening. What you could do is open the view rule for the casereview (pyCasePreview) and alter the json by adding a visibility condition like this ''visibility'': "@W Never" in the config of the tab. For this you would need to private edit pxEnableC11nDev. This is definitely not a best practice, so keep that in mind.
Updated: 16 Jul 2024 10:31 EDT
Sopra Steria
NL
@Bram Agterberg Thank you for your reply. Adjusting the pyCasePreview view does the trick. As you mentioned this is not best practice. I hope someone else has another option. Or otherwise hopefully Pega can add this feature into a next release?
Bpm Company
NL
@SebastiaanH That would be great to be able to configure the preview seperately. Perhaps @Sam Alexander can give insight on this?
Accepted Solution
Updated: 16 Jul 2024 10:31 EDT
Pegasystems Inc.
US
@Bram Agterberg @SebastiaanH In next release, App Studio lets you tweak the Preview Panel to show only the tabs that you want.
Pegasystems Inc.
CA
You have to customize this view rule (pyCasePreview) in your Org-ApplicatNam-Work-Regiestration to remove the Pulse and history from the preview tab(if you override the OOTB behaviour).