Question
Infosys
Infosys
IN
Infosys
Posted: Jul 10, 2024
Last activity: Jul 10, 2024
Last activity: 10 Jul 2024 3:20 EDT
Need to know if Pega can Integrate service now in Pega 23
Need to know if Pega can Integrate service now in Pega 23
***Edited by Moderator Marije to add Capability tags***
Posted: 7 months ago
Eclatprime Digital Private Limited
Eclatprime Digital Private Limited
AU
Yes, Pega can integrate with ServiceNow in Pega 23. Integration between Pega and ServiceNow can be achieved through various methods such as REST APIs, SOAP services, or through a Pega Connector. Here are the key steps for integrating ServiceNow with Pega:
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REST API Integration:
- ServiceNow API: ServiceNow provides REST APIs for integration, which can be used to interact with various ServiceNow modules.
- Pega Data Pages: Create data pages in Pega that call the ServiceNow REST APIs.
- Authentication: Configure OAuth 2.0 or basic authentication to securely connect to ServiceNow from Pega.
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SOAP Services:
- If ServiceNow exposes SOAP services, you can use Pega's SOAP connectors to integrate with ServiceNow.
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Pega Connectors:
- Use Pega's connectors and services to integrate with external systems. For ServiceNow, configure a REST connector in Pega to call the ServiceNow APIs.
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ServiceNow Integration Frameworks:
- Utilize any pre-built frameworks or connectors provided by Pega or third-party vendors to simplify the integration process.