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Question

 Clarissa Limoa (ClarissaL16661030)
Bank Central Asia

Bank Central Asia
ID
ClarissaL16661030 Member since 2022 2 posts
Bank Central Asia
Posted: Jun 25, 2024
Last activity: Sep 13, 2024
Posted: 25 Jun 2024 23:25 EDT
Last activity: 13 Sep 2024 4:06 EDT
Solved

NBAD Upgrade Failed - Failed to upgrade Config rule NBA_Issue_Group

Hi,

I've tried to upgrade my Pega Platform & CDH from 8.6.6 to Infinity 23.1

When upgrading the NBAD, i got these errors:

Upgrade NBAD failed

 

Somehow in the log, after the FAIL log, it was SUCCESS

But still it was failed after all.

Error - Failed to upgrade config

Please let me know what should i do to solve this issue.

Thank you.

***Edited by Moderator Marije to add Capability tags and Case ID INC-B23595 ***
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Pega Customer Decision Hub '23
Decision Management
Updates
Installation and Deployment
Next Best Action
Support Case Created

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Accepted Solution

Posted: 5 months ago
Updated: 5 months ago
Posted: 28 Aug 2024 9:50 EDT
Updated: 28 Aug 2024 9:51 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@ClarissaL16661030 the INC-B23595 you quoted is for issue:  "NBA Offers Inbound & Outbound Issues post-update CDH 23 from 8.6"

This issue was resolved by our support team with the following details:

Solution type description:

The customized extension strategy was not emitting results as it was expecting Customer page to be present on clipboard for evalution, however due to an issue with the custom data transform( loading customer page) logic, the page was not having customer data.

Fixing the data transform logic fixed the issue

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Posted: 6 months ago
Posted: 4 Jul 2024 5:26 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@ClarissaL16661030 thanks. I see that ticket was opened a week before you posted this question. I believe GCS have been trying to set up a meeting with you to guide you on checking or debug the strategy.  Please continue to work with GCS on this matter.

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Accepted Solution

Posted: 5 months ago
Updated: 5 months ago
Posted: 28 Aug 2024 9:50 EDT
Updated: 28 Aug 2024 9:51 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@ClarissaL16661030 the INC-B23595 you quoted is for issue:  "NBA Offers Inbound & Outbound Issues post-update CDH 23 from 8.6"

This issue was resolved by our support team with the following details:

Solution type description:

The customized extension strategy was not emitting results as it was expecting Customer page to be present on clipboard for evalution, however due to an issue with the custom data transform( loading customer page) logic, the page was not having customer data.

Fixing the data transform logic fixed the issue

To see attachments, please log in.

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