Reuse pyID when cancelling cases from the Create Stage
As we are not allowed to create temporary cases in Pega Infinity '24 anymore, is there any way to reuse the pyID if the case was cancelled from the create stage modal window?
We have observed that Pega creates the pyID as soon as the case is created from the "Create" menu. If the user clicks on cancel on the create stage, the case instance is not created, however the pyID has been already created and auto-incremented and it won't be reused in the next case.
Is that behavior something that we can update?
Thanks!
Accepted Solution
Updated: 22 May 2024 11:48 EDT
Pegasystems Inc.
GB
@RoxanaH In Pega Infinity '24, when a case is created, a unique pyID is generated immediately. If the case is cancelled from the create stage, the case instance is not created, but the pyID has already been incremented. This is the expected behavior and it's designed to ensure the uniqueness of each case ID. Currently, there is no out-of-the-box feature to reuse the pyID of a cancelled case. The pyID is designed to be a unique identifier for each case and reusing it could lead to confusion or data inconsistencies.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
How to cancel a case without it being created