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Cognizant
Cognizant
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Cognizant
Posted: Apr 4, 2024
Last activity: Apr 4, 2024
Last activity: 4 Apr 2024 9:21 EDT
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1.How to find out list of cases id worked by a operator in a class.
2. How to find out list of operator belongs to a access group.



Hi @Vimal Vijayakumar
1. If you want to get list cases created by a particular user, add the below columns and user filter conditions as mentioned below. (Respective Work Class)
Or else you can use below sql query from Query Runner
2. Just open the respective Access group and go to the operator tab, Then you find the list of operators for respective access group.
Or else you can create an RD from Data-Admin-Operator-ID calss, and you can use the below coulms and filters.
Or you can use query from the Query Runner
Hi @Vimal Vijayakumar
1. If you want to get list cases created by a particular user, add the below columns and user filter conditions as mentioned below. (Respective Work Class)
Or else you can use below sql query from Query Runner
2. Just open the respective Access group and go to the operator tab, Then you find the list of operators for respective access group.
Or else you can create an RD from Data-Admin-Operator-ID calss, and you can use the below coulms and filters.
Or you can use query from the Query Runner
I hope this will help you.
Thanks,
Ashok