Can't close the case because narrative not uploaded

Question

MiaW17110446

Member since 2024

Nordea

Posted: Mar 20, 2024

Last activity: May 15, 2024

Posted: 20 Mar 2024 6:45 EDT
Last activity: 15 May 2024 10:54 EDT

Solved

When I try to close a case in PEGA (WCM) and send the email, I get warning message that I didn't upload the narrative and I can't send the email

***Edited by Moderator Rupashree S. to add Capability tags***

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Accepted Solution

Posted: 7 months ago

Updated: 6 months ago

Posted: 3 Apr 2024 9:29 EDT
Updated: 15 May 2024 10:54 EDT

MarijeSchillern

MOD

replied to MiaW17110446

@MiaW17110446 please log a support issue via the MSP and provide the INC id here so that we can help track it.

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