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Question

 Devin Dyer (DevinD16607791)
Estes Forwarding Worldwide

Estes Forwarding Worldwide
US
DevinD16607791 Member since 2022 25 posts
Estes Forwarding Worldwide
Posted: Mar 29, 2023
Last activity: Mar 30, 2023
Posted: 29 Mar 2023 15:37 EDT
Last activity: 30 Mar 2023 9:13 EDT
Solved

Can't Delete Email Correspondence

Why can't I delete email correspondence from a case?

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***Edited by Moderator Marissa to add Capability tags***
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Pega Platform 8.4.3
Case Management
Email

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Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 29 Mar 2023 22:25 EDT
Updated: 30 Mar 2023 9:13 EDT
Aruldevan Thangappan T (ArulDevan)
NCS Pte. Ltd
Aruldevan Thangappan T
NCS Pte. Ltd
SG

Hi @DevinD16607791: Please check if there any visibility configured in the menu item? I see there is no condition in Theme Cosmos (8.8). Please check in your scenario. Also please help to check which class is used for the navigation.

Default navigation in Link-Attachment will check attachment access (HaveAttachmentDeletePrivileges). to hide delete option.

Thanks.

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