Question
Citi
US
Last activity: 21 Mar 2024 9:30 EDT
Pega Call - Physical Phone users with Pega call are experiencing lost connectivity / reconnecting issues.
Pega Call - Physical Phone users with Pega call are experiencing lost connectivity / reconnecting issues.
We were able to successfully synch between Pega call and Physical phones of the workstation without, the help of any soft phones like Avaya Agent Desktop and Avaya One-X Agent.
Now users are reporting reconnecting issues from pega call login session and login out from Pega call, but the physical phone is always active and available for calls.
how can we connect Pega call with physical phones ?
Do we need to install softphones also for these kind of scenarios?
Accepted Solution
Updated: 21 Mar 2024 9:30 EDT
Pegasystems Inc.
IN
@dp_lagadapati_citi When Pega Call users with physical phones experience lost connectivity or reconnecting issues, several factors could be contributing to the problem, Network Configuration Check if there are any firewall rules blocking communication between Pega Call and the physical phones. Ensure that the necessary ports are open for communication. Check the health of your CTI server. If the CTI server is experiencing issues, it can impact Pega Call connectivity, check if there are session timeouts configured in Pega Call. Users might experience reconnecting issues if their sessions expire. Verify that the physical phones are correctly configured to work with Pega Call