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Question

 Amy Gong (gonga106)
cognizant
Project Manager
cognizant
CN
gonga106 Member since 2013 2 posts
cognizant
Posted: Jan 30, 2024
Last activity: Feb 22, 2024
Posted: 30 Jan 2024 1:45 EST
Last activity: 22 Feb 2024 5:23 EST
Solved

Where to find history support tickets from MSP portal

Hi,

Can anyone suggest where to find the history support tickets from MSP portal? Currently we can only view the on-going tickets and can not see the completed ones.

 

Thanks

***Edited by Moderator Rupashree to add Capability tags***
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Accepted Solution

Posted: 9 months ago
Updated: 9 months ago
Posted: 6 Feb 2024 23:08 EST
Updated: 22 Feb 2024 5:23 EST
Aruldevan Thangappan T (ArulDevan)
NCS Pte. Ltd
Aruldevan Thangappan T
NCS Pte. Ltd
SG

Hi @gonga106: You can search for the exact ticket ID if you are aware of. You can use wildcard search too. You can also click on view all tickets under open tickets (later you may adjust the search accordingly).

Thanks.

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Accepted Solution

Posted: 9 months ago
Updated: 9 months ago
Posted: 6 Feb 2024 23:08 EST
Updated: 22 Feb 2024 5:23 EST
Aruldevan Thangappan T (ArulDevan)
NCS Pte. Ltd
Aruldevan Thangappan T
NCS Pte. Ltd
SG

Hi @gonga106: You can search for the exact ticket ID if you are aware of. You can use wildcard search too. You can also click on view all tickets under open tickets (later you may adjust the search accordingly).

Thanks.

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