Ask the Expert - My Support Portal (MSP) with Phil and Sai
Join Phil Monahan (@monap) and Sai Pasaragi (@Sai.Pasaragi) in this Ask the Expert session (27th April - 8th May) on the redesigned My Support Portal.
About Phil: Phil Monahan is the Principal Product Manager for the Pega Customer Service R&D team and the Product Owner of the new Pega Support Application. Working in Pega since the past 7 years, Phil is a firm believer in delivering excellence and that truly reflects in the new My Support portal!
About Sai: Sai Pasaragi is the Senior Manager in the Pega Global Client Support team and the Product Manager for the new Pega Support Application. Working in Pega since more than 8 years, Sai focuses on world class client experience.
Message from Phil and Sai: We are very excited to introduce the redesigned MSP and answer any questions you may have regarding your new Pega Support experience! The new Pega Support experience lauches on 27th April to all our clients and partners. Learn more about the My Support Portal: New Design, Streamlined Features on the Pega Community
Ask the Expert Rules
- Follow the Pega Collaboration Center’s Guidelines
- This is not a Live Chat - Phil & Sai will reply to your questions over the course of the week (27th April - 8th May)
- Questions should be clearly and succinctly expressed
- Questions should be of interest to many others in the audience
- Have fun!
Pegasystems Inc.
DE
Hi Team,
thanks for your update.
Question: Can this be used alternatively in a sneak peek already now?
I tried today and cannot log in with standard account creds and I thought that was possible after first mail on that topic.
Regards
Markus
Pegasystems Inc.
IN
Hi Markus,
Thanks for the question. Currently, the new My Support Portal (https://msp.pega.com) is available only the early-adopter clients. This new PegaSupport/MSP application will be available for all the clients and partners on Monday, April 27th 2020.
Having said this, all employees associated with Pegasystems internal accounts are live on the new PegaSupport/MSP application and you should be able to login using Pega Community credentials and navigate through all the application modules for your primary Pegasystems internal accounts.
Pls feel free to reach out to us if you have any follow-up queries.
Thanks
Sainath
Pegasystems Inc.
IN
Users can access the new My Support Portal (MSP) application at https://msp.pega.com
If you're having any issue while accessing the application, you may be able to resolve it by clearing browser cache and cookies.
Learn more about the My Support Portal: New Design, Streamlined Features on the Pega Community.
Capgemini Service
FR
hello,
there are Mobile notifications settings in users preferences.
is there a dedicated Mobile App for MSP? and where to download it ?
Regards
Pegasystems Inc.
US
Thanks for the new updates as they look great. I have a question as I was trying to add new accounts but they dont seem to be showing up on my dropdown listbox on the main page. I went into the MY ACCOUNTS page and added a client but when i got and look for them to select off the home page they are not listed in my dropdown listbox. I have also noticed that if i delete a client that they are removed from the MY ACCOUNT page but still show up on the home page.
is there a delay on when the changes are reflected and one is able to select the new information on the homepage dropdown listbox?
Thanks
John
Pegasystems Inc.
US
I did not but I closed out my browser and opened it back up and it still was not there. This morning it was still missing and then all of a sudden it was correct on the home page. I dont know if it was logging in thru VPN or what that made it work but I will keep trying and let you know what i find
Deutsche Telekom Services Europe SE
DE
Do we have any plan or vision to get this Pega Support on Mobile application ?
So, it will be easier to get updates and act accordingly.
Pegasystems Inc.
US
At this time we are focusing on browser access. Mobile browsers can be used now to support access to perform almost all the functions available on a desktop browser. Plans for a mobile app are in the works for the future.
Deutsche Telekom Services Europe SE
DE
Just for curiousity, Do we have any specific planned timeline for this future work ? or Is that not yet finalized ?
Ernst & Young LLP
IN
Hi All,
Previously we used to get a textboxes to enter Alternative Email Addresses and Phone while raising a SR, but now we are getting these options as non editable.
Kindly help with the same
Pegasystems Inc.
US
When creating a new case, users can click on Change primary contact which not only allows the user to switch the primary contact on the case to another party, but also edit the Alternate email and Alternate phone to be included in the case.
The user's Profile is being updated to allow user's to enter values that will be loaded from there, rather than from the My Pega record.
Pegasystems Inc.
US
Thank you to everyone who has asked questions and checked out this edition of Ask the Expert on our new My Support Portal!
Please continue to ask individual questions if you have them pertaining to our new portal!
Thanks to Phil and Sai for being our experts!
Marissa | Senior Moderator | Pega Collaboration Center