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Question

 Ashish Garg (AshishG3710)
TCS

TCS
IN
AshishG3710 Member since 2017 7 posts
TCS
Posted: Oct 11, 2017
Last activity: Oct 26, 2017
Posted: 11 Oct 2017 7:34 EDT
Last activity: 26 Oct 2017 16:48 EDT
Closed

How to escalate any ticket in support portal

Hi,

My issue is not resolved by pega team. The issue is in the tool. I want to escalate the ticket raised. Please tell me the process how to escalate the ticket.

Regards,

Ashish Garg

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Support Case Exists

Posted: 7 years ago
Posted: 11 Oct 2017 7:58 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Ashish,

To escalate the ticket, you would have to reach out to your support contact or talk to the engineer who is working with you on the SR. I see you have already initiated this communication on the SR which is the correct handling method.

Regards,

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