Question
Singtel
IN
Last activity: 28 Nov 2023 8:36 EST
Account level schedule returning NBA'S for top Subscriber not considering all the subscribers
We are using Pega CDH 8.8.3 version, we created Context Dictionary Account and Subscriber, where Account is To level, relationship between Account and Subscriber is 1-Many.
our use case is to return NBA recommendations for all the subscribers under the account, we created schedule at Account level which become primary
when we run the schedule in runtime we are seeing NBA’S recommendations for only top Subscribers rest of the subscribers not getting NBA recommendations?
Example : 1 account having 5 subscribers, we set channels email and sms limit is 1 each, when we run the schedule at account level our expectation is to get 10 NBA’S considering 2 per each subscriber but we are getting only 2 per single subscriber
Can someone please confirm? Is Account level schedule will return NBA’S for Top Subscriber rather All subscribers?
Pegasystems Inc.
GB
@GodavariM5332 In Pega Customer Decision Hub, the Account level schedule is designed to return Next-Best-Action recommendations for the Account context. If you have a multi-level context structure like Account-Subscriber, the Account level schedule will not inherently return recommendations for all Subscribers under the Account. If you want to get recommendations at the Subscriber level, you should create a schedule at the Subscriber level. Remember, the context of the schedule determines the level at which the recommendations are generated.
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NBA Designer - Pega Marketing 8.4
Action & Treatment - Arbitration/Prioritization
Avoiding overexposure of actions in outbound > 5 Schedule another run and confirm the run results