How do I disable display of Knowledge Management in the Interaction Portal?
Hi all,
I am trying, but failing, to remove the Knowledge Management bar from our interaction portal.
As far as I can understand, I should be able to go into App Studio > General > Knowledge management and untick the 'Enable display of knowledge articles' checkbox.
However, as pictured in the attached screenshot, all 'Knowledge management' settings are greyed out, and I am unable to edit them. I have searched for an answer with no luck, I have unlocked a PegaKM ruleset version to see if that would allow me to make changes, but to no avail.
Can someone please help me to remove the Knowledge management bar?!
Thank you in advance,
Carly
Jetty Technologies
GB
@JamesCarstairs I'm not trying to remove the global search. We don't want the knowledge base to automatically be popped out when a user logs into the portal, as we currently don't use it.
Upon investigation it seemed the answer to this problem, was to make the changes in app studio, but as per my screenshot, the options in App Studio are greyed out.
Thanks
Pegasystems Inc.
GB
Hello @Carly do you still need help with this?
All I could find in the documentation was Using Pega Knowledge with Pega Customer Service . It might be an idea to use the ''Feedback' button on the documentation article if you believe there to be missing detail.