Question
State Farm Insurance
State Farm Insurance
US
State Farm Insurance
Posted: Jun 13, 2023
Last activity: Jun 21, 2023
Last activity: 21 Jun 2023 7:33 EDT
Solved
Pega GCS SLA for critical, high, medium and low Tickets!
Pega GCS SLA:
What is the Pega GCS SLA followed for different tiers of support tickets opened and their typical resolution timeframes, categorized in critical, high, medium and low?
Accepted Solution
Posted: 1 year ago
Updated: 1 year ago
Updated: 21 Jun 2023 7:33 EDT
MOD
Pegasystems Inc.
GB
@VargheseK1604 all information and FAQ's can be found on either:
Help with MSP button which takes you to the FAQ page
Support@Pega Client Handbook ---> Severity Levels and Response Times
You can carry out a PSC search for support documents with the Tag 'Support Policy and Procedure' for these types of questions.