Ticketing
Can someone please help me to clarify if a ticket can be rise within a local action?
The local action is to attach a file, in case a file is attach I want to rise a ticket.
Is it possible?
Pegasystems Inc.
US
It should be possible as long as the Ticket you are calling is within the same flow.
The local action would be configured for "look for new assignments to perform"-- the same as with a regular flow action.
Calling a Ticket that is attached to an End Shape within the same flow is a way to remove an unwanted assignment from a case without causing anything else to happen.
But why do you want to use a Local Action to attach a file when you can add one or more at any time using the Attachment Section's "Add" button within each Harness?
Attaching a file requires a commit which in a flow would be issued by FinishAssignment.
If I recall there is a PDN article about being careful when using the Attach Content shape at the beginning of a flow and expecting to know the pzInsKey of it's Link-Attachment right away - something like that.
Rulesware
SV
Thank you very much for the information sir,
I didn't know anything about the Attachment Section's. Now is easier for me to attach files.
Thanks again.