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Question

 samuel sirait (samuelmarthins)
Pt. Asuransi Sinar Mas

Pt. Asuransi Sinar Mas
ID
samuelmarthins Member since 2018 6 posts
Pt. Asuransi Sinar Mas
Posted: Apr 26, 2023
Last activity: Aug 3, 2023
Posted: 26 Apr 2023 4:02 EDT
Last activity: 3 Aug 2023 13:13 EDT
Closed

403 Forbidden Error Mobile after Login Reset Password

Our users are reporting error when clicking on Trouble Logging In on Mobile Application, we are using 8.7.3 version and recently 2 pega Security Hotfixes were applied by Pega Cloud.  

Users are provided a OTP in email, user enters details on screen then chooses new password and confirms password.  Then user gets the Forbidden Error. 

so how to fix?

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Pega Platform 8.7.3
Pega Cloud
Mobile Channels
Mobile
Security
Insurance

Posted: 1 year ago
Posted: 3 Aug 2023 13:13 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@samuelmarthins Based on the information provided, it seems that the issue might be related to the security hotfixes applied recently.

Please see  the support document referenced below.

If the below suggestions do not help, I recommend raising a support ticket with Pega via the MSP, providing all the necessary details about the error and the hotfixes applied.

403 Forbidden Error

Pega Mobile Client login fails with error “Authentication failed”

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