Question
ASM
ASM
ID
ASM
Posted: 3 days 17 hours ago
Last activity: 3 days 17 hours ago
Last activity: 16 Jan 2026 6:29 EST
[HELP] Pega Mobile keeps asking user to change password even after password was already changed
Hello,
We are facing an issue in Pega 8.3 and Pega 24 that occurs only on Pega Mobile.
Scenario:
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User logs in to Pega Mobile for the first time and successfully changes the password.
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User changes the password again successfully.
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When the user logs in to Pega Mobile again, the system still asks the user to change the password, even though the password was already changed.
This issue does not happen on web login.
We have also verified that pyChangePassword and pyChangePasswordOnNextLogin on Data-Admin-Operator-ID are set to false.
Question:
How can we prevent Pega Mobile from prompting the user to change the password again after it has already been changed successfully?
Thank you.