Question
Hopkins Software Pvt. Ltd.
IN
Last activity: 28 Apr 2023 6:39 EDT
how can you access the case data remotely of real user?
Consider a scenario where a real user facing an issue while creating case Id.
As a developer, how can you access that case data remotely.
- Should not access Tracer
Accepted Solution
Updated: 28 Apr 2023 6:39 EDT
Pegasystems Inc.
IN
@Nagarjuna Saidu Hi,
if the person has opened the case and logged in you can view the case data from admin studio, and view clipboard of the logged in requestor from the requestors tab.
Steps as below:
1. Go to Admin Studio
2. Go to requestors tab
3. spot the requestor which you want to debug
4. Click on the three dots in the extreme right of the requestor
5. click on view clipboard
you can view the entire clipboard on the user
or else you can open the created case in dev studio and then check the case data from clipboard as well
Virtusa
IN
Accepted Solution
Updated: 28 Apr 2023 6:39 EDT
Pegasystems Inc.
IN
@Nagarjuna Saidu Hi,
if the person has opened the case and logged in you can view the case data from admin studio, and view clipboard of the logged in requestor from the requestors tab.
Steps as below:
1. Go to Admin Studio
2. Go to requestors tab
3. spot the requestor which you want to debug
4. Click on the three dots in the extreme right of the requestor
5. click on view clipboard
you can view the entire clipboard on the user
or else you can open the created case in dev studio and then check the case data from clipboard as well
Coforge
IN
for debugging you can also enables logs for short period of time by setting logging levels to ERROR. Use log categories to do this for Pega 8+ versions.
you can also logs the step execution of activty for debugging, refer below tread for that
Debug a activity instead of using remote tracer | Support Center (pega.com)